AMRE Policies and Guidelines

Cleaning Restrictions:

Our staff does not clean dirty clothes, vomit, animal feces, human feces, litter boxes, pet cages, or other biological hazards.

Damage Responsibility:

Our company strives to handle all items with the utmost care. In the event of breakage or loss of personal items, the client will be notified within 24 hours of the incident.

Security Alarm:

The client must ensure that alarms are turned off on the day of cleaning. If the alarm is activated and triggered, our team will not be responsible for any associated costs.

Access to the Property:

We will coordinate the best method of accessing the property, whether through keys or codes, to ensure the security and efficiency of the service.

Cancellation Policy:

Cancellations must be communicated at least 48 hours in advance. If the cancellation is not made within this timeframe, the full cost of the cleaning services may be charged.

Surface Wear:

Over time, areas such as window tracks, mold, showers and bathtubs, water stains, and grout may show wear. These areas may require more than one cleaning session to improve their appearance, and some surfaces may not return to their original condition.

Pet Management:

If the client’s pet is frightened by the cleaning equipment or is overly friendly and distracts the team, we suggest that the client keep them in areas where work is not being performed.

Uniforms:

Our staff will always be in uniform to ensure a professional appearance.

Additional Tasks:

Our staff is not responsible for doing laundry. Bed linen changes will be carried out as requested by the client, but it is not a standard responsibility.